Welcome to Helene Westbye. These Terms & Conditions provide an overview of how our website and services operate. By visiting helenewestbye.com or making a purchase, you agree to these terms.

About the Brand & Website

This website is operated by HW Shoes AS, VAT number 917 658 307, trading as Helene Westbye, based in Oslo, Norway. All products offered here are designed with attention to detail and craftsmanship.

Orders & Payments

• Orders are confirmed by email once placed.
• An order is final when payment is approved and the item has been dispatched.
• Prices are shown in the currency displayed at checkout and may change without notice.

Shipping & Delivery

Shipping options, delivery times, and related details are shown at checkout. Once your order has shipped, you will receive tracking information. See our Shipping Policy for details.

Returns & Exchanges

Information about returns, exchanges, and eligibility can be found in our Returns & Exchanges Policy.

Product Details

Materials are natural and may show subtle variations in color or texture—part of each product's uniqueness.

Intellectual Property

All designs, photography, text, and other content on this website belong to Helene Westbye and may not be copied, reproduced, or used without written permission.

Privacy

Your personal information is handled according to our Privacy Policy, available separately on our website.

Cookies

We use cookies to support the website, enhance your browsing experience, and understand how our site is used. Some cookies are essential for shopping and checkout, while others help analyze traffic or support optional marketing tools. You may adjust cookie settings via your browser. By using our site, you agree to the use of cookies.

Limitation of Liability

We aim to provide accurate information but cannot guarantee the website is error-free. We are not responsible for indirect or incidental damages arising from using the website or products.

Changes to These Terms

We may update these Terms from time to time. Any updates will be posted here.

Governing Law

These Terms are governed by Norwegian law.

Contact

For questions or support, contact info@helenewestbye.com